General terms and conditions Cosmotrend BV

Article 1: Definitions
1.1 "Cosmo" refers to Cosmotrend, a division of the company with limited liability Cosmotrend BV, located at Ringlaan 7, 9900 Eeklo (Belgium), registered under company number BE 0891.559.167.
1.2 "Customer" refers to the natural or legal person who engages Cosmo for the provision of services.

Article 2: Purpose of the Services and Applicability of the General Terms
2.1 Cosmo is a leading provider of multi-omics services and solutions. Cosmo offers services in the field of microbiological genome sequencing, metagenomics, nucleic acid isolation, metabolomics and bioinformatics.
2.2 These general terms and conditions (hereinafter "Agreement") apply to all offers, orders and services that Cosmo delivers or will deliver to the Customer.
2.3 Orders from the Customer shall be deemed an invitation to Cosmo to make an offer. Cosmo is free at all times not to accept an order.

Article 3: Prices and payment
3.1 All prices are exclusive of VAT and other levies imposed.
3.2 Cosmo reserves the right to increase prices in the event of rising costs.
3.3 Payment must be made prior to ordering via the payment methods available in the webshop. Cosmo will not proceed to deliver the products or services until payment has been received in full.

Article 4: Information and Samples
4.1 The Customer is responsible for providing accurate, complete and reliable information to Cosmo. Cosmo shall not be liable for any damage caused by incorrect or incomplete information provided by Customer.
4.2 Customer shall ensure that all samples for analysis are properly packaged and transported.

Article 5: Third Parties
Cosmo may use third parties in the execution of the order. The costs of third parties will be charged to the Customer.

Article 6: Intellectual Property Rights
All intellectual property rights arising from Cosmo's services shall remain the property of Cosmo unless otherwise agreed in writing.

Article 7: Delivery time
The delivery time for the test kit is 3-5 working days. The availability of the results on the online platform is 4-6 weeks after the samples are received at the laboratory. The stated delivery times are indicative and not deadlines. If the deadline is exceeded, Cosmo will inform the Customer as soon as possible.

Article 8: Confidentiality
Customer is obligated to keep all information received from Cosmo confidential, unless otherwise required by law.

Article 9: Liability
9.1 Cosmo shall perform the Services with reasonable care, without a guarantee of a specific result.
9.2 Cosmo shall not be liable for indirect, incidental or consequential damages, except in cases of gross negligence or willful misconduct. Cosmo's liability is limited to the amount paid by its insurer, or to the value of the services provided.

Article 10: Termination
Cosmo is entitled to terminate the agreement with the Customer immediately without compensation in case of default by the Customer or in case of bankruptcy of the Customer.

Article 11: Return Policy / Right of Withdrawal
11.1 As a consumer, you have the right to withdraw from the purchase within 14 days without giving reasons. The withdrawal period will expire 14 days from the day on which you, or a third party other than the carrier and indicated by you, take physical possession of the product.
11.2 To exercise your right of withdrawal, you must clearly inform us of your decision to withdraw from the contract (e.g. by e-mail).
11.3 If you withdraw from the contract, we will refund all payments received from you, including standard shipping costs, without undue delay and at the latest within 14 days from the day on which we are informed of your decision to withdraw. The refund will be made via the same means of payment you used in the original transaction, unless you have expressly agreed otherwise. No additional fees will be charged for the refund. We may wait to refund until we have received the goods, or until you have proven that you have returned the goods - whichever comes first.
11.4 Exception to the right of withdrawal: the right of withdrawal does not apply to goods that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery (e.g. opened test kits). This means that we can only accept returns of unopened, sealed and undamaged products. Opened test kits cannot be returned.
11.5 Returning products: you must return the goods to the address provided without undue delay, and in any case at the latest within 14 days of the day on which you inform us of the withdrawal. You are responsible for the direct costs of returning the goods. You shall only be liable for diminished value of the goods resulting from use beyond what is necessary to establish the nature, characteristics and functioning of the goods.

Article 12: Other Provisions
12.1 Cosmo reserves the right to modify these terms at any time. Customer will be notified of any changes and is responsible for reviewing the updated conditions.
12.2 If any provision in these conditions becomes invalid or unenforceable, the remaining provisions will remain in force.
12.3 This Agreement is governed by Belgian law. Disputes shall be settled by the courts of Belgium (East Flanders, Ghent Division).

Cosmotrend BV
Ringlaan 7
9900 Eeklo

Tel: +32 9 233 30 00
E-mail: customerservice@myinnerselfie.com

BE 0891.559.167
KVK: 0891.559.167